Featured Member: Jamahjae Hawkins on HBCU CONNECT!

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Q&A With Jamahjae Hawkins

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Jamahjae Hawkins
PC Tech, Johns Hopkins
Location: Mills, MD United States
Joined: May 21st, 2021

About (request update)

Education (request update)

University of Maryland Eastern Shore class of 2021

Undergrad Major: Computer and Information Science

Experience

I currently work with Johns Hopkins as PC Tech
I have years of experience working in the Information Technology industry.

Amazon Support Team | Leidos/Social Security
From February 2025 to Current • 1 year(s)
Answer CCaaS 800 Number support line to log issues in ServiceNow and provide support of AWS Connect application to SSA customer agents.

Server | Ruby Tuesday
From November 2023 to Current • 3 year(s)
Greet and seat guests, prepare takeout orders, take table orders, and make alcoholic beverages.

PC Tech | Apex Systems/Johns Hopkins Health Plans
From May 2024 to February 2025 • 1 year(s)
Image and refresh laptops, assist remote call center resolving customer issues like computer lockouts and application problems.

IT Specialist | University Of Maryland Baltimore County
From June 2023 to May 2024 • 1 year(s)
Improved data collection efficiency by 30%, implemented new software applications, and supervised 5 students/IT Grit Guides.

Information Systems Specialist | Strong City Baltimore
From September 2022 to October 2023 • 1 year(s)
Enter and monitor LACES data, provide technical support for hardware/software, and assist with program data reporting.

Judicial Law Clerk | City of Baltimore
From February 2022 to April 2023 • 1 year(s)
Enter new cases into court data systems, prepare case files, process payments, and reduced department workload by 30%.

Desktop Support Engineer | FEI Systems
From January 2022 to October 2022 • 0 year(s)
Resolved IT tickets with 20% decrease in resolution time, handled onboarding/off-boarding for 1000+ employees, and managed Mac fleet with Jamf.

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