Featured Member: Ericka Kirkland on HBCU CONNECT!

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Q&A With Ericka Kirkland

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Ericka Kirkland
Student Researcher, Self-employed
Location: Apalachicola, FL United States
Joined: Feb 10th, 2022

About (request update)

Education (request update)

Florida A&M University class of 1994

Undergrad Major: Information Technology

Capella University class of 2019

Grad Major: Education

Experience

I currently work with Self-employed as Student Researcher
I have years of experience working in the Other industry.

IT Service Management Consultant | Self-employed
From March 2000 to Current • 26 year(s)
Working to identify and establish Business Process Improvements for end clients. Identifying multiple revenue streams through potential partnerships between hosting facilities and SAAS providers.

Systems Analyst | FL Department of Transportation
From February 2018 to February 2018 • 0 year(s)
Consulted on and managed key initiatives to improve the overall servicing of clients, both internal and external. Analyzed and identified risks that could have impeded progress/project completion.

Project Manager - Global Applications | IMG Worldwide
From September 2013 to March 2014 • 1 year(s)
Managed key initiatives to improve client servicing and worked closely with business partners, development team, and upper management. Created and managed project delivery schedules/release plans for multiple projects.

IT Service Management Consultant | Dancil-Jones & Associates
From May 2013 to February 2014 • 1 year(s)
Worked in partnership to identify and establish Business Process Improvements for internal/end clients. Identifying multiple revenue streams through potential partnerships between hosting facilities and SAAS providers.

IT Service Management Consultant | Ron Austin & Associates
From February 2013 to March 2013 • 0 year(s)
Established best practices for IT Asset Management and Service Desk procedures. Performed IT Security Audit identifying processes around log management and identity management.

Technical Writer | Nyxio Technologies - Trusted Technologies
From August 2011 to October 2011 • 0 year(s)
Provided project management support to technical writing team and created end user documentation for tablet product line. Developed and updated content for Sharepoint user community.

IT Service Management Consultant | Sustainable Tallahassee
From August 2010 to December 2010 • 0 year(s)
Provided general consulting services and acted as website administrator/graphics designer. Incorporated Carbon Fund Project Page Campaign into Wild Apricot website.

Project Manager | FAA Air Traffic Organization
From October 2009 to May 2010 • 1 year(s)
Worked with application developers and stakeholders in establishing baseline requirements for workflow applications utilizing RUP and Agile methodologies. Coordinated stakeholder briefings and conducted user acceptance testing.

Sr. IBM Systems Administrator | General Services Administration
From January 2008 to December 2009 • 1 year(s)
ITSM, DEVOPS & Special Projects

Operations Manager | US Navy (OPNAV)
From January 2005 to December 2008 • 3 year(s)
ITSM, ITIL, DEVSECOPS, AGILE, Vendor & Cloud Management, Risk Management, Systems Integration & Edge/Fog Computing

Technical Team Lead | Department of Commerce (OCIO/ITA)
From January 2005 to December 2005 • 0 year(s)
ITSM, ITIL, DEVOPS, Mail Migration

Sr. Technical Consultant | US Navy (OPNAV)
From January 2004 to December 2005 • 1 year(s)
ITSM, DEVSECOPS, Risk Management

Application Developer | US Army (MTMC/SDDC)
From January 2002 to December 2004 • 2 year(s)
DEVSECOPS

Consultant | General Electric
From January 2001 to December 2002 • 1 year(s)
IBM Lotus Notes/Domino Suite of Products, DEVOPS, DMAIC, Workflow Applications

Consultant | IBM E-Business
From January 2000 to December 2001 • 1 year(s)
IBM Lotus Notes/Domino Suite of Products on multiple platforms, DEVOPS, Web Content Management, Special Projects

Consultant | Total Solutions Group
From January 1997 to December 2000 • 3 year(s)
IBM Lotus Notes/Domino Suite of Products on multiple platforms, DEVOPS, Systems Integration & Edge Computing

Database Developer and Architect | Norstan Communications
From January 1996 to December 1997 • 1 year(s)
HP-UX 9000/REXX Scripting/MySQL/Sybase/SQL Programming

Intern/Business Analyst/Programmer | American Express Financial Advisors
From January 1990 to December 1996 • 6 year(s)
FOXPRO & MS Access/Lotus Notes/IBM Office Vision, PROFS, ISPF, JCL, and TSO/Quality Assurance and Release Management responsibilities for planner software

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