Featured Member: Christina Freeman on HBCU CONNECT!

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Q&A With Christina Freeman

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Christina Freeman
Practice Manager, Nephrology Consultants of GA
Location: Ellenwood, GA United States
Joined: Mar 15th, 2026

About (request update)

Healthcare reimbursement and patient access leader with 10+ years of experience guiding provider offices through complex payer requirements, prior authorization processes, and reimbursement pathways for specialty and infusion therapies. Deep expertise across Medicare, Medicaid, and commercial payer environments, with a strong track record of reducing denials, improving claim accuracy, and expanding patient access to high-cost therapies.

Known for partnering with physicians, billing teams, and patient access staff to navigate payer policy barriers, secure therapy approvals, and connect patients with manufacturer and foundation financial assistance programs. Certified Professional Coder with extensive experience in HCPCS coding, infusion reimbursement, appeals strategy, and revenue cycle op

Education (request update)

Albany State University class of 2008

Undergrad Major: Health Administration

Experience

I currently work with Nephrology Consultants of GA as Practice Manager
I have 15 years of experience working in the Healthcare, Other industry.

Revenue Cycle Manager |
From March 2024 to October 2016 • -8 year(s)
Managed end-to-end revenue cycle operations for neurology and specialty infusion services, overseeing benefit verification, coding, prior authorization, and claims workflows. Improved payer engagement, strengthening documentation standards, and securing reimbursement integrity for advanced infusion and neurology procedures. Led initiatives supporting insurance verification, prior authorizations, denial management, and appeals while ensuring timely patient access to medically necessary therapies. Partnered with providers, clinical teams, and payer organizations to navigate complex reimbursement policies across Medicare, Medicaid, and commercial plans. Educated providers and internal teams on payer requirements, coverage criteria, and billing best practices to improve reimbursement outcomes. Managed revenue cycle workflows including benefits investigation, prior authorization submissions, claims resolution, and adjudication of complex payer policy interpretation. Implemented strategies to reduce denials, accelerate approvals, and enhance patient access to treatment while maintaining regulatory compliance. Collaborated cross-functionally with billing, coding, and clinical teams to ensure accurate documentation, appropriate coding, and successful reimbursement for specialty pharmacy therapies and high-cost treatments. Utilized CRM platforms to track status reports and provider interactions, ensuring effective account management and problem solving for reimbursement challenges. 🔹MODERNIZING BILLING AND AUTHORIZATION WORKFLOWS: Implementing automated denial correction systems that shortened resubmission cycles, reduced manual workload, and improved cash flow predictability. 🔹EXPANDING PATIENT ACCESS AND FINANCIAL RELIEF: Increasing patient financial assistance approvals by 90% by partnering with pharmaceutical manufacturers and nonprofit foundations, securing over $100K in direct support for MRI, Botox, and infusion treatments.

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