Featured Member: Tiffany Easley on HBCU CONNECT!

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Q&A With Tiffany Easley

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Tiffany Easley
Client Support Specialist, CVS Caremark
Location: Madison, TN United States
Joined: Nov 7th, 2008

About (request update)

Encouraging others to embrace life and enjoy the blessings of God

My Interview Question

What are your inspirations in writing

Current Whereabouts:

Kingdom Building Marketing Writing

Life & Professional Aspirations:

To embrace, encourage and empower others through teaching and training (workshops and conferences)

Website:

http://www.pursuingvictory.org

Education (request update)

Tennessee State University class of 2002

Undergrad Major: Social Work

High School: Lexington High School in Lexington, TN class of 1995

Experience

I currently work with CVS Caremark as Client Support Specialist
I have 3 years of experience working in the Other industry.

Client Support Rep I/Adopt-A-Member Rep | Caremark
From May 2010 to Current • 16 year(s)
Respond to escalated client issues via e-mail/phone and assist Account Management with escalated customer care issues. Personally assist participants who have encountered difficulties with customer care by monitoring them for six months.

Client Support Rep I | Caremark
From June 2009 to Current • 17 year(s)
Respond to escalated client issues via e-mail/phone and assist Account Management with escalated customer care issues. Enter overrides and completed prescription transfers.

Client Consulting Specialist | Caremark
From May 2008 to May 2009 • 1 year(s)
Respond to proposals for new business within the Pharmaceutical Benefit management Industry and update clients websites.

Client Support Rep I/ Adopt-A-Participant Representative | Caremark
From April 2007 to May 2008 • 1 year(s)
Responded to escalated client issues via e-mail/phone and personally assisted participants who have encountered difficulties with customer care by monitoring them for six months.

Customer Care Representative I | Caremark
From July 2006 to April 2007 • 1 year(s)
Took in-coming customer service calls to fill prescriptions and make payments of premiums. Educated participants about mail order service and assisted with enrollment.

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