Featured Member: Michael Crawford on HBCU CONNECT!

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Michael Crawford
ETS Voice Engineer, Charter Commiuncations
Location: Aldie, VA United States
Joined: Sep 11th, 2013

About (request update)

Education (request update)

Florida A&M University class of 1990

Undergrad Major: Political Science

High School: Lucy C. Laney in Augusta, GA class of 1984

Best Memories:

The Band

Experience

I currently work with Charter Commiuncations as ETS Voice Engineer
I have 16 years of experience working in the Telecommunications industry.

ETS Voice Operation Engineer | Charter Communications
From June 2016 to Current • 10 year(s)
Act as first response to all telephony trouble and operation support tickets within the enterprise platform. Administer production changes in the enterprise telephony system to meet business requirements of call centers.

Telecommunications Analyst Tech III | Value Options/Beacon Health Options
From March 2015 to May 2016 • 1 year(s)
Performed necessary programming to provide ACD routing of toll free services using multiple vendor interfaces. Designed and maintained IP telephony voice software solutions for Avaya systems.

Telecom Engineer | Amtrak
From April 2013 to October 2014 • 1 year(s)
Responsible for daily maintenance and support of telephone systems that support Amtrak's contact centers. Provided 24x7 coverage for troubleshooting system problems and emergency changes.

VoIP Install Engineer | L-3 STRATIS
From February 2012 to July 2012 • 0 year(s)
Lead installation engineer for deployment of Broadsoft EVoIP systems on larger government project. Configured and maintained BroadSoft servers and provided Tier 3 user support.

VoIP Implementation Engineer | Verizon Business Communications
From February 2011 to November 2011 • 0 year(s)
Responsible for post-sale customer discussions on Client VoIP design and functioning of components. Initiated Pre Install Testing and verified all systems are provisioned correctly in client's network.

Network Planning/Telecom Support | TNS (Transaction Network Services)
From September 2010 to January 2011 • 1 year(s)
Built circuit design in Visionael Studio Database and promoted designs. Researched local site spreadsheets to identify cross-connects for DS3, DS1 and DS0 circuits.

Telecom Specialist | Time Warner Cable
From February 2007 to September 2010 • 3 year(s)
Assisted with call management and Toll Free call routing between multiple call centers at TWC Divisions. Worked in programming of Avaya switch routing including VDN, hunt, vector to support Call center operations.

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