Featured Member: Rico Tuggle on HBCU CONNECT!

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Q&A With Rico Tuggle

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Rico Tuggle
Helpdesk Analyst II, Community College of Baltimore County
Location: Pikesville, MD United States
Joined: Jan 6th, 2017

About (request update)

Education (request update)

University of Maryland, Balt County class of 2015

Undergrad Major: Sociology

Experience

I currently work with Community College of Baltimore County as Helpdesk Analyst II
I have years of experience working in the Information Technology industry.

Helpdesk Analyst | Community College of Baltimore County
From January 2011 to Current • 15 year(s)
Provided first call resolution for technical issues, assisted with computer lab installations and smart classroom maintenance, and coordinated hardware repairs.

Network Engineer (Interim) | Community College of Baltimore County
From April 2015 to April 2016 • 1 year(s)
Provided Tier III technical support, assisted with LAN and telecom infrastructure installation and maintenance, and configured Cisco switch ports.

Computer Technician | Community College of Baltimore County
From July 2009 to December 2010 • 1 year(s)
Responded to helpdesk tickets, performed basic troubleshooting and first-call resolution, and provided support for computer and multimedia equipment.

Student Ambassador | Community College of Baltimore County
From January 2009 to June 2009 • 0 year(s)
Promoted student services, introduced prospective students to campus, and assisted with college and community programs.

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