Featured Member: Krysten Goff on HBCU CONNECT!

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Krysten Goff
Business & Government Customer Operations Coordinator, Verizon Wireless
Location: New Albany, OH United States
Joined: Jun 27th, 2018

About (request update)

Education (request update)

Alabama A&M University class of 2006

Undergrad Major: Marketing

Experience

I currently work with Verizon Wireless as Business & Government Customer Operations Coordinator
I have years of experience working in the Telecommunications industry.

Business & Government Customer Operations Coordinator | Verizon Wireless
From February 2018 to Current • 8 year(s)
Provides confidential account management of small-large business and government accounts, partnering with teams to ensure client needs are addressed.

Tech Expert | Verizon Wireless
From June 2013 to February 2018 • 5 year(s)
Responded to simultaneous chat inquiries through Verizon website and analyzed team statistical data for reports to management.

Interim Human Resources Ambassador | Verizon Wireless
From January 2016 to December 2017 • 1 year(s)
Provided informative link between HR Department and staff, focusing on improving HR processes and procedures.

Interim Human Resources Assistant | Verizon Wireless
From January 2013 to December 2013 • 0 year(s)
Responded to and resolved applications and testing for candidates, worked with recruiters on hiring data.

Administrative Assistant | Verizon Wireless
From January 2011 to December 2013 • 2 year(s)
Developed and oversaw department processes, created PowerPoint presentations and Excel spreadsheets, managed schedules and calendars.

Subject Matter Expert | Credit Order
From January 2008 to December 2011 • 3 year(s)
Handled incoming calls in fast-paced environment, reviewed consumer credit reports and assisted with training classes.

Part Time Assistant Manager | rue21
From January 2008 to December 2009 • 1 year(s)
Provided assistance to associates and management, maintained merchandise organization and analyzed customer feedback.

Part-time Sales Lead | White House Black Market
From January 2007 to December 2008 • 1 year(s)
Performed sales analysis to increase gross margin and managed team of 10-15 store associates in upselling.

Manager | Training Program
From January 2006 to December 2007 • 1 year(s)
Trained store associates on visual presentation and product handling, executed planogram outlay for merchandising.

Internship | The Grey Button
From January 2006 to December 2006 • 0 year(s)
Worked with owner/designer on visual merchandising and special events, performed pattern making and draping.

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