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Q&A With Charles Holmes

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Charles Holmes
Service Desk Technician, Bayhealth Medical Center
Location: Smyrna , DE United States
Joined: Nov 9th, 2023
About   (request update)
Education   (request update)
Delaware State University class of 2022
Undergrad Major: Computer and Information Science
Experience
I currently work with Bayhealth Medical Center as Service Desk Technician
I have years of experience working in the Computers, Software industry.
UI/UX Designer | DormShops
From May 2024 to Current • 2 year(s)
 Design an e-commerce app that connects college students to local student-led businesses around their campus, developing mockups and wireframes using Figma.
Service Desk Technician, Information Technology | Bayhealth Medical Center
From May 2024 to Current • 2 year(s)
 Serve as single point of contact for health-related IT issues, providing support for Electronic Medical Records applications and troubleshooting issues across over 250 apps.
Software Engineer Apprentice - Code Society v23.1 | Code Differently, LLC
From May 2023 to October 2023 • 0 year(s)
 Participated in 900+ hours of comprehensive Full-Stack Software Development training, working with React.js and practicing Unit-Testing and Test-Driven Development.
Product Zone Specialist | Apple Inc.
From August 2022 to May 2023 • 1 year(s)
 Championed customer engagement at the Apple Store, maintaining a strong Net Promoter Score of 90+ through positive customer interactions and product recommendations.
Professional Services Intern | Amazon Web Services (AWS)
From May 2021 to August 2021 • 0 year(s)
 Facilitated collaboration on an AWS-hosted Delivery Insights survey, designed frontend components with React and developed a fully serverless backend API.
Software Engineer Apprentice | Code Differently, LLC
From May 2020 to August 2020 • 0 year(s)
 Completed 900+ hours of intensive algorithm training in Object-Oriented Programming in Java, specializing in RESTful API design and maintenance.
Software Engineer Intern | Department of Technology and Information (DTI)
From May 2019 to August 2019 • 0 year(s)
 Conducted departmental visits to understand operations, engaged in job shadowing with department heads, and documented technologies utilized across various departments.
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