Featured Member: Sharday Drake on HBCU CONNECT!

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Q&A With Sharday Drake

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Sharday Drake
CX Insights Lead - Industry, Microsoft
Location: Mount Olive, AL United States
Joined: Sep 15th, 2024

About (request update)

Education (request update)

- College Not Listed - class of 2025

Undergrad Major: Computer and Information Science

Experience

I currently work with Microsoft as CX Insights Lead - Industry
I have 3 years of experience working in the Information Technology industry.

Technical Business Analyst | Silk and Smooth LLC
From June 2023 to Current • 3 year(s)
Analyzed customer journeys and subscription behavior using SQL and Python. Improved customer journey efficiency by 18% and reduced reporting time by 25-30% through automated dashboards.

Technical Business Analyst | Silk and Smooth LLC
From June 2023 to Current • 3 year(s)
Conduct business analysis to enhance strategic decision-making, leading to 87% increase in ROI. Develop data-driven email marketing campaigns and manage client accounts while utilizing SQL, Power BI and Tableau for analysis.

Workforce Management Analyst | MCI
From July 2025 to March 2026 • 1 year(s)
Improved SLA performance by 45% through forecasting models. Reduced average handle time by 33% and operational spend by 8% using SQL and analytics.

Technology Analyst Intern â Data Governance | Southwest Airlines
From March 2023 to May 2023 • 0 year(s)
Developed standardized template for Collibra enhancing data processes and boosting efficiency by 40%. Conducted data analysis and managed client accounts ensuring data governance standards were met.

Digital Technology Intern â Application Security | GE Aerospace
From August 2021 to December 2021 • 0 year(s)
Developed monitoring program for application security compliance achieving 100% compliance. Created heat map visualizations to identify high risk areas and delivered insights to executive management.

Digital Technology Intern - Data Analytics and Reporting | United Airlines
From May 2021 to August 2021 • 0 year(s)
Improved targeting accuracy by 30% through A/B testing and analytical modeling.

Digital Technology Intern â Data Analytics and Reporting | United Airlines
From May 2021 to August 2021 • 0 year(s)
Evaluated large data sets to create interactive visualizations improving decision-making processes by 35%. Analyzed user data for gamification redesign in United Airlines consumer application.

Help Desk Intern | EBSCO Industries, Inc.
From February 2021 to May 2021 • 0 year(s)
Provided technical support for PC hardware and software ensuring timely resolution. Managed hardware inventory processes and collaborated with purchasing for accurate financial tracking.

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