Featured Member: Brandon Jones on HBCU CONNECT!

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Brandon Jones
IT Manager, JMF Solutions
Location: Troy, AL United States
Joined: Mar 23rd, 2026

About (request update)

Education (request update)

- College Not Listed - class of 2023

Undergrad Major: Business Administration

- College Not Listed - class of 2026

Grad Major: Public Administration

Experience

I currently work with JMF Solutions as IT Manager
I have 8 years of experience working in the Information Technology industry.

Network Administrator | IT Manager | JMF Solutions
From January 2024 to Current • 2 year(s)
Direct 10+ member IT team managing enterprise infrastructure, design disaster recovery solutions, and optimize hybrid environments across Windows and Linux platforms.

Senior Support Administrator | Cloud Production Support | Fannie Mae
From January 2020 to January 2025 • 5 year(s)
Orchestrate cross-functional incident resolution, automate internal workflows, and administer enterprise UNIX/Linux environments while developing training for support staff.

L1.5 Pss Change Coordinator | Fannie Mae
From January 2018 to January 2020 • 2 year(s)
Revamped IT change management workflows, governed weekly review of 100+ change requests, and directed daily IT support operations for 2,000+ users.

Subject Matter Expert and Chat Representative | Connect for Health
From January 2017 to January 2018 • 1 year(s)
Assessed agent system navigation and call flow efficiency, accelerated new hire readiness through training, and resolved high-priority escalations.

Quality Assurance Analyst | Connect for Health
From January 2017 to January 2018 • 1 year(s)
Audited support interactions across two service centers, orchestrated weekly calibration sessions, and engineered Excel-based performance dashboards for 50+ agents.

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