Featured Member: Melissa Hardy on HBCU CONNECT!

Connect with Melissa

• Email Me or Poke Me
• Interview Me
• Send Group Invite
• Add To Favorites
• Block This Member
• Send Friend Request

Uploads

Upload Content | Show More

Connections

more-->

Recent Visitors

more-->

More Members

more-->

Q&A With Melissa Hardy

(interview me)

Melissa Hardy
Senior Performance & Reliability Engineer, ServiceNow
Location: Orlando, FL United States
Joined: Mar 27th, 2026

About (request update)

Education (request update)

University of Central Florida class of 1996

Undergrad Major: Computer and Information Science

Experience

I currently work with ServiceNow as Senior Performance & Reliability Engineer
I have 23 years of experience working in the Information Technology industry.

Senior Performance & Reliability Engineer | ServiceNow
From September 2018 to January 2025 • 7 year(s)
� Engineered Site Reliability (SRE) solutions for enterprise customers, ensuring high availability and performance for distributed cloud-based and on-premise ITSM platforms. � Spearheaded multi-regional incident response, leading cross-functional teams to resolve critical outages through structured root cause analysis and triaging. � Advanced System Diagnostics: Identified and resolved memory leaks and thread contention using Java heap dump analysis, stack trace debugging, and memory profiling. � Database Engineering: Optimized database performance via query tuning and index strategy development, resolving replication lag and DML-related contention. � DevOps & Release Integrity: Implemented automated testing and continuous deployment workflows to maintain change control while achieving zero-downtime deployments.

Senior Information Technology Analyst | Aetna
From September 2006 to April 2017 • 11 year(s)
� Directed Oracle Systems Administration for a specialty pharmacy platform, sustaining 24/7 operational availability for patient medication fulfillment.� � Architected technical compliance frameworks for NCPDP D.0, HIPAA ASC X12 5010, and ICD-10 initiatives, safeguarding PHI in a highly regulated environment.� � Engineered advanced SQL analytics to troubleshoot claim adjudication and payment processing, significantly reducing resolution time and system errors.� � Led PCI DSS and IIAS certification projects, managing technical implementations for payment compliance and FSA/HSA validation.� � Agile Leadership: Facilitated sprint planning and backlog refinement as a technical liaison to translate business requirements into actionable user stories

Technical Analyst | Citigroup
From March 2003 to August 2006 • 3 year(s)
� Stabilized financial infrastructure for mission-critical applications, including Procure-To-Pay (P2P) and Global Risk Reporting (GRR) systems.� � Automated operational workflows using Perl and custom VBA tools to validate workload configurations, reducing manual verification effort.� � Optimized Business Intelligence as an Oracle Discoverer administrator, deploying role-based access controls and analytics workbooks for global stakeholders.

My Groups

Invite Me To A Group

Guestbook Comments