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Q&A With Omega Wansley

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Omega Wansley
Associate Director of Admissions, Kaplan University
Location: Orlando, FL United States
Joined: Feb 6th, 2008
About   (request update)
My Interview Question
Are you a leader or a follower?
Education   (request update)
Columbia Col class of 1987
Undergrad Major: Political Science
Campus Organization:
Alpha Kappa Alpha
Experience
I currently work with Kaplan University as Associate Director of Admissions
I have 10 years of experience working in the Executive Management industry.
Training Consultant | See More, Be More
From October 2006 to Current • 20 year(s)
 Training consultant specializing in Personality Temperament and Communication training based on Myers-Briggs and Keirsey, working with sales and customer service organizations on leadership development, conflict resolution, and team building.
Customer Service Supervisor | Charter Communications
From October 2005 to October 2006 • 1 year(s)
 Managed daily activities and leadership of 14 customer care agents in the cable industry, providing ongoing employee coaching and monitoring to achieve company objectives.
Outsourcing Operations Consultant | MCI Consumer Markets
From February 2003 to September 2005 • 2 year(s)
 Provided strategic and tactical oversight of Call Centers in Asia and South America, supervising two shifts of 250 customer sales and service representatives with line managers as direct reports.
Customer Service Supervisor | MCI Consumer Markets
From May 1994 to February 2003 • 9 year(s)
 Managed daily call center activities with leadership of 20 direct reports, designed and delivered training modules, and consistently ranked in the top 10 percent of supervisors nationally.
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