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Q&A With Ron Pillow

(interview me)
Ron Pillow
help desk analyst, Meharry Medical College
Location: Madison, TN United States
Joined: Nov 17th, 2008
About   (request update)
My Interview Question
What is your perfect career and life goal dream?
Website:
http://www.wix.com/qstorm77/pfixtech
Education   (request update)
Tennessee State University class of 1999
Undergrad Major: Computer and Information Science
High School: Hunters Lane in Nashville, TN class of 1993
 
Activities & Accomplishments:
Nortel Essay Competition Winner, 1993
Best Memories:
Chillin' in the computer lab playing Madden with Antoine S., the hospital internship junior year, coach Johnson's geometry games, joking around with G. Dub, Tony B. Eric. T, Theo W. & a few others, checking out girls in the hallways during lunch.
Experience
I currently work with Meharry Medical College as help desk analyst
I have 9 years of experience working in the Computers, Hardware industry.
Field Service Specialist | Echostar Satellite L.L.C.
From November 2007 to February 2008 • 1 year(s)
 Installed standard & HD satellite systems in residential properties and troubleshot technical service problems.
Resolution Specialist II | Dell Incorporated
From October 2006 to October 2007 • 1 year(s)
 Audited level 1 phone agent calls and held coaching sessions with agents to improve customer experience and technical abilities.
Customer Service Delivery Senior Technician | Dell Incorporated
From August 1999 to October 2006 • 7 year(s)
 Performed technical support for Dell products including computers, printers, and displays, troubleshooting customer technical and service problems.
Electronics Department and Hardlines Team Member | TARGET Retail Stores
From October 1996 to August 1999 • 3 year(s)
 Handled retail customer inquiries, performed cashier duties, stocking & inventory, and prepared product displays.
Intern: Information Systems and Advertising Depts. | Bridgestone/Firestone Corp.
From June 1998 to July 1998 • 0 year(s)
 On-site shadowing of order processing, web development, email processing, database management and print ad personnel.
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